• Community
  • Products
  • Jira
  • Questions
  • The user is unable to view "Close" option for Sub-task, though he have all permissions and there is no any condition in workflow. Also no issue with intergrity checker.

The user is unable to view "Close" option for Sub-task, though he have all permissions and there is no any condition in workflow. Also no issue with intergrity checker.

The user is unable to view "Close" option for Sub-task, though he have all permissions and there is no any condition in workflow. Also no issue with intergrity checker.

2 answers

1 accepted

0 votes
Renjith Pillai Community Champion Jan 09, 2013

The screeshot shows of course conditions that Crucible reviews are completed and no unreviewed change sets. Isn't that clear enough? Check the Source/Review tabs while viewing the issue in JIRA to see what is happening with the code committed for this sub-task.

Thanks for response from you all.

Yep..I checked that all things..there is nothing under Source/Review tab. And "No condition" means as no review is there so no condition is applying. However, please note that we can't add every user in "code-review-allowed" group.

Renjith Pillai Community Champion Jan 10, 2013

so what was it finally? Did you get rid of the conditions in the workflow?

the issue is still there..trying to find out the reason

Renjith Pillai Community Champion Jan 10, 2013

Ah, when you said, thank you I though it is resolved :)

Can you do one thing please, can you remove those conditions (crucible related) in the workflow and publish it and try again please?

Those conditions are almost certainly the problem. Having them all as "and" might be a bit too strict, but as Renjith says, you need to debug them - either check that all three are met (because they're all ANDs) or remove them from the workflow and see if the user can then proceed.

0 votes

If there are no conditions in the workflow, then the close transition should be there.

Can you tell us what version of Jira you are on, and give us a screenshot of what actions the user sees across the entire workflow-actions bar, and what your workflow is (use workflow view if available). Or, if screenshots don't work, just track across the workflow menu-bar and note down what is offered, including all options in the drop-down,

Please find attached the screenshot for "Close" transition workflow. The JIRA version is 4.3.4.

mmm, no screenshot :-(

Please find the attached screenshots.

So, when you said "no conditions", that was completely inaccurate.

You need to check that the issue has no unreveiwed change sets and no open crucible reviews, and that the user is in that group.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,968 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot