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The team is not receiving any emails on any activity of the tickets.

Hello, 

The team is not receiving any emails on any changes to the tickets. even If our settings look fine. 

Can you please help us figure out this issue? 

 

Thanks in advance

Bhavani 

Screenshot 2020-01-23 at 11.11.05 AM.png

2 answers

Hi Bhavani,

 

Did you check the notification scheme?

We are using the default notification schema, and only Admin users are getting the emails but not the JIRA users

0 votes
Adrian Atlassian Team Jan 22, 2020

Hi @Bhavani 

Try using the notification helper and see if there are any errors there:

https://confluence.atlassian.com/adminjiracloud/jira-admin-helper-818578850.html

Everything looks fine in Notification helper and Notification schema.. still not receving emails for any actionimage (4).png

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