The reporter (customer) doesn't get e-mail notifications from Service Desk

[Deleted user]

We are testing the Service Desk project. We followed the instructions we found in a document from Atlassian and everything was clear. Here are the steps we followed and completed (for the e-mail notifications): 

• Menu: E-mail requests
  • We entered our helpdesk e-mailadres.
• Menu: Customer notifications
  • Enabled a couple of notifications.
  • Also changed the 'To' to Reporter.
• Menu: Notifications
  • Here we've set e-mail to our helpdesk mail account.

After all these configurations, the customers still don't get e-mail notifications.. Please help :) 

[Victor Mutambuki]

Eke,

Reporters do not get notifications.

Victor

[Deleted user]

But why not? why is it possible to set up the reporter as receiver for the notifications?

 

Now if the issue is created, the reporter doesn't get a notification. Not only if the issue is created, also when a public comment is added to a Request, there is no notification for the reporter..

So my question now is, why can't a reporter get a notification? It looks like there are settings to set it up?

Thanks!