The message was rejected because it was sent from JIRA.

Shshank Saxena December 26, 2016

Hi,

When I am checking my mail logs, at that time I got this kind of errors.

Thanks,

Shashank

2 answers

1 accepted

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Answer accepted
Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 26, 2016

Hi, 

 

could you provide logs? 

 

 

Thanks

Gonchik

Shshank Saxena December 26, 2016

Hi,

I am sending you the screenshot image of logs.

Thanks,

Shashank Saxenaissue.PNG

1 vote
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 27, 2016

You have set up an email to go out from JIRA back to itself.  It deliberately ignores these to prevent mail loops.

Shah Yash December 27, 2016

Hi,

Thanks for your reply. I may suspect this but unfortunately I am not able to find where to disable or set the correct option to prevent these.

Thanks,
Yash

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 27, 2016

There are one or more users with email addresses that match the incoming mailbox for Service Desk, or someone has set up an automatic forward back to you.

Start by searching the users in your system for an email address that is the incoming one.

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