The message was rejected because it was sent from JIRA.


When I am checking my mail logs, at that time I got this kind of errors.



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Gonchik Tsymzhitov Community Champion Dec 26, 2016



could you provide logs? 






I am sending you the screenshot image of logs.


Shashank Saxenaissue.PNG

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You have set up an email to go out from JIRA back to itself.  It deliberately ignores these to prevent mail loops.


Thanks for your reply. I may suspect this but unfortunately I am not able to find where to disable or set the correct option to prevent these.


There are one or more users with email addresses that match the incoming mailbox for Service Desk, or someone has set up an automatic forward back to you.

Start by searching the users in your system for an email address that is the incoming one.

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