The login page loops for specific user

I'm having login issues with our appannie.atlassian.net.

After login with my credientials it returns to the login page again and it kept looping even I clean the cache and cookies.

I also tried on other computers which can be loged in successful with others account.

Below is my general test scenario:

1. Tried with my account in my computer, could not work.

2. Tried my account on others computer, could not work.

3. Tried another account on my computer, login successful. Which also successful in the other computer but I didn't.

4. Tried to clean the cache and cookies, still not work for my account.

These two accounts are both in the same group(already in users group), but the behavior is quite different.

Would you please take a look at this issue and see what's the problem. Is it a configuration issue or environment issue?

4 answers

1 accepted

Resolved by the support. It is because I don't have application access to the JIRA.

0 vote

You might want to raise this with Atlassian support, rather than us, as we have no access to your systems (We're users, not support)

It does sound like there's something odd going on with your account, your tests certainly point in that direction.

Thank you for the answer, would you please tell me how to ping the Atlassian support?

Thank you for the answer, would you please tell me how to ping the Atlassian support?

Thank you for the answer, would you please tell me how to ping the Atlassian support?

0 vote

http://www.atlassian.com/resources/support and log in with your Atlassian account

Thank you, I will try with that

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published 4 hours ago in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

16 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you