The issue you are trying to view does not exist.


We recently upgraded from JIRA4.4 to JIRA6.1.5 and we have an issue when we are trying to view the overview page of some projects.

I have the error message : "The issue you are trying to view does not exist".

And there is no error or warning message logged in the atlassian-jira.log....

I tried to disable all the user installed plugins : nothing changed.

Integrity checker all passed.

Indexing OK.

Do you have any idea about what could be wrong ?

5 answers

1 accepted

Ok I found out what was wrong...

We had a few projects where the project key contained a "-" like "ABC-DE", I removed the "-" and then everything worked!

0 vote
Timothy Chin Community Champion May 25, 2014

Permissions? Of course, the final way to confirm is to check if the issue exists in the database.

Thank you for your answer !

I have all the permissions of the project with my account, and there are no security levels but it still doesn't work.

I can search all the issues of the project and even watch them, it's only when I try to view the overview page of the project that I get the error.

Have you tried a complete re-index? Not a background one!

Yes I did ! This is what I meant by re-index OK, it was a complete not a background !

I also tried to remove all the issues from one of the projects that didn't work (deleting by bulk change) and it didn't change anything. I'm still unable to watch the overview page...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,316 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot