The following plugins are required by JIRA, but have not been started

The following plugins fail to load:

Gadget Directory Plugin (com.atlassian.gadgets.directory)

Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)

Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)

It is a newly installed instance of JIRA. I configured the database connection to mysql and set up a user. Then I started the server with the start-jira.sh. I am using a ubuntu vserver.

Logfile: Log

What I have tried so far:

  • Removed the .lock file
  • Used Java 6 instead of 7
  • Restarted
  • Added the JVM parameter -Datlassian.plugins.enable.wait=500
  • Increased memory to 1024m for min AND max
  • Increased Permsize to 512m
  • Cleared the work folder in installation dir
  • Removed the '.osgi-plugins' and the '.bundled-plugins' folders
  • Reinstalled

Observations:

  • plugins seem to load till the last 5-10 ones
    • then timeout messages appear, but i dont know why
  • every plugin gets managed to load while the 2000 Timer is running
    • the last ones still get an TIMER error in the log files

6 answers

This widget could not be displayed.

Hello Stephan,

please take a look here https://confluence.atlassian.com/display/JIRAKB/JIRA+System+Plugin+Timeout+While+Waiting+for+Plugins+to+Enable

It's seems a timeout issue.

Let me know,

Fabio

java -Djava.io.tmpdir=./ -jar support-tools.jar

Benchmark: RandomAccessFile

TOTALS

--------------------

statavgmedianminmax

--------------------

open76.60942.00327.04217.291.035

r/w31.05627.32717.613249.342

close8.4377.6754.81895.907

delete94.41039.48928.38316.871.992

--------------------

All times are in nanoseconds.

This results seem to be good or excellent. It's not the disk drive speed.

lscpu

Architecture: i686

CPU op-mode(s): 32-bit, 64-bit

Byte Order: Little Endian

CPU(s): 4

Vendor ID: AuthenticAMD

CPU family: 16

Model: 2

Stepping: 3

CPU MHz: 750.000

BogoMIPS: 3817.64

Virtualization: AMD-V

Should'nt be the CPU either.

lshw -short -C memory

H/W path Device Class Description

========================================

/0/0 memory 2GiB System memory

/0/1/0 memory 128KiB L1 cache

/0/1/1 memory 512KiB L2 cache

Memory should be fine too.

Am I missing something?

Installing 6.2.4 on a stock CentOS 6 on an AWS c3.large instance I had the same problem. The first time I started it about 30 plugins timed out, the second restart only these three. I changed the plugin timer to 600 and that allow Jira to start.

Aaron - When you say you changed the plugin timer, are you just talking about the -Datlassian.plugins.enable.wait=300 argument, or do you mean you somehow went into the settings for each plugin and added the :=600 option to the plugin?

Michael - I changed just that one global setting to a larger value rather than any per-plugin settings.

This widget could not be displayed.

Setting the -Datlassian.plugins.enable.wait=300 argument as explained in the link Fabio gave resolved this issue for me. It takes about 10 minutes for Jira to start up now, but at least it is able to start all of the plugins.

Perfect! I'm happy for that

As described in the question this doesn't help me. I set the wait timer to 5000 but this still doesn't help.

I'm in exactly the same boat Stephan.

I've got pretty nearly identical specs as you also:

Ubuntu 12.04.4 LTS

And I've tried all of the same resolutions as well with no change in results.

I end up with the same 3 plugins failing to load as well.

Did you ever get this resolved?

What is the procedure to set -Datlassian.plugins.enable.wait=300 ?

Setting the timeout worked for me.  In my Win 7 box, just added it to setenv.bat.  Also I had to open permissions to the  C:\Program Files (x86)\Atlassian folder to allow the lock file to be created

This widget could not be displayed.

Hello Stephan,

take a look here in order to fix your problem https://confluence.atlassian.com/display/JIRAKB/JIRA+does+not+Start+Due+to+Disabled+Bundled+Plugin

If not, please provide me more information about the log.

Hope this helps,

Fabio

SELECT * FROM pluginstate where pluginenabled = 'false';

gets me an empty dataset, so the plugins are enabled.

any error on the log file?

This widget could not be displayed.
Daniel Wester Community Champion Apr 20, 2014
What are the specs of the machine you're running on? I've seen this issue on a small amazon vm and bumping up the CPU helped there.

It is a linux vserver with Ubuntu 12.04.4 LTS.

Maxx-RAM is 2GB.

Guaranteed RAM is 1GB.

Maybe i should take more guaranteed RAM.

What is the smallest amount Jira and JVM need?

lscpu

Architecture: i686

CPU op-mode(s): 32-bit, 64-bit

Byte Order: Little Endian

CPU(s): 4

Vendor ID: AuthenticAMD

CPU family: 16

Model: 2

Stepping: 3

CPU MHz: 750.000

BogoMIPS: 3817.64

Virtualization: AMD-V

This widget could not be displayed.

I have the same problem

This widget could not be displayed.

I have the same problem with a x86-64bit dual-core 16GB RAM under Linux Ubuntu 15.04 (kernel 4.0.9). I hope to don't have to reinstall JIRA again.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

276 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you