It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

The following plugins are required by JIRA, but have not been started

Stephan Schielke Apr 19, 2014

The following plugins fail to load:

Gadget Directory Plugin (com.atlassian.gadgets.directory)

Atlassian Navigation Links Plugin (com.atlassian.plugins.atlassian-nav-links-plugin)

Atlassian JIRA - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)

It is a newly installed instance of JIRA. I configured the database connection to mysql and set up a user. Then I started the server with the start-jira.sh. I am using a ubuntu vserver.

Logfile: Log

What I have tried so far:

  • Removed the .lock file
  • Used Java 6 instead of 7
  • Restarted
  • Added the JVM parameter -Datlassian.plugins.enable.wait=500
  • Increased memory to 1024m for min AND max
  • Increased Permsize to 512m
  • Cleared the work folder in installation dir
  • Removed the '.osgi-plugins' and the '.bundled-plugins' folders
  • Reinstalled

Observations:

  • plugins seem to load till the last 5-10 ones
    • then timeout messages appear, but i dont know why
  • every plugin gets managed to load while the 2000 Timer is running
    • the last ones still get an TIMER error in the log files

6 answers

2 votes
Fabio Racobaldo [Herzum] Community Leader Apr 21, 2014

Hello Stephan,

please take a look here https://confluence.atlassian.com/display/JIRAKB/JIRA+System+Plugin+Timeout+While+Waiting+for+Plugins+to+Enable

It's seems a timeout issue.

Let me know,

Fabio

Stephan Schielke Apr 21, 2014

java -Djava.io.tmpdir=./ -jar support-tools.jar

Benchmark: RandomAccessFile

TOTALS

--------------------

statavgmedianminmax

--------------------

open76.60942.00327.04217.291.035

r/w31.05627.32717.613249.342

close8.4377.6754.81895.907

delete94.41039.48928.38316.871.992

--------------------

All times are in nanoseconds.

This results seem to be good or excellent. It's not the disk drive speed.

lscpu

Architecture: i686

CPU op-mode(s): 32-bit, 64-bit

Byte Order: Little Endian

CPU(s): 4

Vendor ID: AuthenticAMD

CPU family: 16

Model: 2

Stepping: 3

CPU MHz: 750.000

BogoMIPS: 3817.64

Virtualization: AMD-V

Should'nt be the CPU either.

lshw -short -C memory

H/W path Device Class Description

========================================

/0/0 memory 2GiB System memory

/0/1/0 memory 128KiB L1 cache

/0/1/1 memory 512KiB L2 cache

Memory should be fine too.

Am I missing something?

Aaron Roydhouse May 03, 2014

Installing 6.2.4 on a stock CentOS 6 on an AWS c3.large instance I had the same problem. The first time I started it about 30 plugins timed out, the second restart only these three. I changed the plugin timer to 600 and that allow Jira to start.

Michael Brinson Jun 10, 2014

Aaron - When you say you changed the plugin timer, are you just talking about the -Datlassian.plugins.enable.wait=300 argument, or do you mean you somehow went into the settings for each plugin and added the :=600 option to the plugin?

Aaron Roydhouse Jun 10, 2014

Michael - I changed just that one global setting to a larger value rather than any per-plugin settings.

Andrea Bodei Sep 04, 2015

Page not found

2 votes
Jen Connor Apr 21, 2014

Setting the -Datlassian.plugins.enable.wait=300 argument as explained in the link Fabio gave resolved this issue for me. It takes about 10 minutes for Jira to start up now, but at least it is able to start all of the plugins.

Fabio Racobaldo [Herzum] Community Leader Apr 22, 2014

Perfect! I'm happy for that

Stephan Schielke Apr 27, 2014

As described in the question this doesn't help me. I set the wait timer to 5000 but this still doesn't help.

Michael Brinson Jun 10, 2014

I'm in exactly the same boat Stephan.

I've got pretty nearly identical specs as you also:

Ubuntu 12.04.4 LTS

And I've tried all of the same resolutions as well with no change in results.

I end up with the same 3 plugins failing to load as well.

Did you ever get this resolved?

Andrea Bodei Sep 04, 2015

What is the procedure to set -Datlassian.plugins.enable.wait=300 ?

Dave Woods Jan 19, 2017

Setting the timeout worked for me.  In my Win 7 box, just added it to setenv.bat.  Also I had to open permissions to the  C:\Program Files (x86)\Atlassian folder to allow the lock file to be created

0 votes
Fabio Racobaldo [Herzum] Community Leader Apr 20, 2014

Hello Stephan,

take a look here in order to fix your problem https://confluence.atlassian.com/display/JIRAKB/JIRA+does+not+Start+Due+to+Disabled+Bundled+Plugin

If not, please provide me more information about the log.

Hope this helps,

Fabio

Stephan Schielke Apr 20, 2014

SELECT * FROM pluginstate where pluginenabled = 'false';

gets me an empty dataset, so the plugins are enabled.

Fabio Racobaldo [Herzum] Community Leader Apr 20, 2014

any error on the log file?

Stephan Schielke Apr 20, 2014
0 votes
Daniel Wester Community Leader Apr 20, 2014
What are the specs of the machine you're running on? I've seen this issue on a small amazon vm and bumping up the CPU helped there.
Stephan Schielke Apr 20, 2014

It is a linux vserver with Ubuntu 12.04.4 LTS.

Maxx-RAM is 2GB.

Guaranteed RAM is 1GB.

Maybe i should take more guaranteed RAM.

What is the smallest amount Jira and JVM need?

Stephan Schielke Apr 21, 2014

lscpu

Architecture: i686

CPU op-mode(s): 32-bit, 64-bit

Byte Order: Little Endian

CPU(s): 4

Vendor ID: AuthenticAMD

CPU family: 16

Model: 2

Stepping: 3

CPU MHz: 750.000

BogoMIPS: 3817.64

Virtualization: AMD-V

0 votes
Andrea Bodei Sep 04, 2015

I have the same problem

0 votes
Andrea Bodei Sep 04, 2015

I have the same problem with a x86-64bit dual-core 16GB RAM under Linux Ubuntu 15.04 (kernel 4.0.9). I hope to don't have to reinstall JIRA again.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Next-gen

Introducing subtasks for breaking down work in next-gen projects

Teams break work down in order to help simplify complex tasks. This is often done iteratively, with tasks being broken down into smaller tasks and so on until the work is accurately captured in well-...

8,151 views 25 36
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you