The create jira issue from confluence has dissappeared

In confluence normally the below also comes up with a create issue to the right of create comments. But it has dissapperd

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How can i investigat, this is on jira and confluence cloud

 

2 answers

0 vote
Tarun Sapra Community Champion Aug 16, 2017

Can you make sure that "Application links" between JIRA and confluence cloud is still up. 

https://confluence.atlassian.com/adminjiracloud/using-applinks-to-link-to-other-applications-779295829.html

If it's down that could be the reason why you can't see "create jira issue" option. Then you need to raise a ticket for the support team.

0 vote
Ann Worley Atlassian Team Aug 16, 2017

Hi Daniel,

Please check:

  • The plugin Confluence and Jira Content Connector might be disabled

If it is enabled, please open a ticket with Atlassian Support as there was previously a caching issue that caused the issue you describe. Flushing the caches and reindexing, both restricted in Cloud, were the workarounds.

It is supposed to be fixed but there is a possibility of regression: Caching problems can cause the option to create JIRA Issue from highlighting text to become missing

Thanks,

Ann

The connections were enabled, after that I opened a ticket, the next day the issue was gone.  Not sure if it was connected to the ticket or random.

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