The create jira issue from confluence has dissappeared

In confluence normally the below also comes up with a create issue to the right of create comments. But it has dissapperd


How can i investigat, this is on jira and confluence cloud


2 answers

1 vote
Ann Worley Atlassian Team Aug 16, 2017

Hi Daniel,

Please check:

  • The plugin Confluence and Jira Content Connector might be disabled

If it is enabled, please open a ticket with Atlassian Support as there was previously a caching issue that caused the issue you describe. Flushing the caches and reindexing, both restricted in Cloud, were the workarounds.

It is supposed to be fixed but there is a possibility of regression: Caching problems can cause the option to create JIRA Issue from highlighting text to become missing



The connections were enabled, after that I opened a ticket, the next day the issue was gone.  Not sure if it was connected to the ticket or random.

0 votes
Tarun Sapra Community Champion Aug 16, 2017

Can you make sure that "Application links" between JIRA and confluence cloud is still up.

If it's down that could be the reason why you can't see "create jira issue" option. Then you need to raise a ticket for the support team.

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