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The UPM says 'The Atlassian Marketplace server is not reachable.' but atlassian hosts are reachable from the server

Since yesterday the UPM is telling me 'The Atlassian Marketplace server is not reachable.' I have not changed anything on our network, and I am able to wget and ping plugins.atlassian.com from the server console.

There is no proxy involved.

Hope someone can help,I want to update Jira this weekend...

so long

UPDATE: The problem only exists in the "Manage Plugins" Tab - "Find New Plugins" works just fine!

6 answers

1 accepted

2 votes
Accepted answer

We had the exact same problem. It was a bug. Upgrading JIRA to 5.0.7 solved it for us. Maybe you should try this.


I can confirm this, updating JIRA solved the problem. Thanks for the hint.

Hi Thomas,

Can you tell us what version of the UPM you're running? Did you do an update recently?

Installed is version 2.4

What's confusing is:

  • The message on the top screen says marketplace server not reachable
  • When I expand the plugin I see an update button with a newer version number! How is this information obtained when there is no connection to the marketplace server??
0 votes

Can you check your baseURL is correct? We faced the same issue once when the base url was wrong.

The base URL is correct, I am guessing it's some kind of network problem...

We experience exactly the same problem with JIRA (v5.0.6#733, UPM v2.4.1). Ironically, I am still able to upgrade most of the plugins using the manage interface.

Is the already a solution to this?

I see the same problem in confluence 4.2.8, latest version of upm. The actual message in the log is a 404 from marketplace, but the UI shows the "not reachable" message.

Attaching stacktrace in case any use to Atlassian:

2012-07-20 12:46:18,362 WARN [scheduler_Worker-3] [upm.notification.cache.NotificationCacheUpdaterImpl] updatePluginUpdateNotification Automatic plugin update check failed
com.atlassian.plugins.PacException: 404
        at com.atlassian.plugins.client.service.AbstractServiceClient.getEntityFromResponse(AbstractServiceClient.java:265)
        at com.atlassian.plugins.client.service.AbstractRestServiceClient$4.apply(AbstractRestServiceClient.java:134)
        at com.atlassian.plugins.client.service.AbstractRestServiceClient$4.apply(AbstractRestServiceClient.java:130)
        at com.atlassian.plugins.client.service.AbstractServiceClient.executeMethod(AbstractServiceClient.java:428)
        at com.atlassian.plugins.client.service.AbstractRestServiceClient.list(AbstractRestServiceClient.java:129)
        at com.atlassian.plugins.client.service.plugin.PluginVersionServiceClientImpl.findUpdates(PluginVersionServiceClientImpl.java:81)
        at com.atlassian.upm.pac.PacClientImpl.getUpdates(PacClientImpl.java:166)
        at com.atlassian.upm.pac.PacClientImpl.getUpdates(PacClientImpl.java:154)
        at com.atlassian.upm.notification.cache.NotificationCacheUpdaterImpl.updatePluginUpdateNotification(NotificationCacheUpdaterImpl.java:70)

I reported this issue to Atlassian support a few days ago and they confirmed it is a bug for 5.0.6. They recommend to upgrade to 5.0.7. It worked in my test environment but I have not done anything to production yet.

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