The JIRA Boards are missing after upgrading from JIRA server 7.2.6 to 7.8

[Anup Vijayaraghavan]

have upgraded Jira Server from version 7.2.6 to 7.8. I followed the instructions here as we are on Solaris

https://confluence.atlassian.com/adminjiraserver071/upgrading-jira-applications-manually-802592252.html

After the upgrade, I restored from an export from the previous version and I cannot see any boards.

I did a re-index and restarted the Jira service with no luck.

Cannot see anything in the tomcat logs as well.

Any help is appreciated.

[Sergey]

Hi Vickey,

Another thing to check - is JIRA behind a reverse proxy? If so, can you try and access JIRA directly, i.e. bypassing the reverse proxy to see if it works? If it does -- you will may need to reaply your customisations, most importantly ones from server.xml (hope you have a backup from 7.2.6 conf folder.

Also, sometimes system plugins get disabled in JIRA -- please run the following query to check that:

select * from pluginstate;

now if there are some plugins that are show as disabled -- it doesn't necessarily means there's an issue there -- it would be good to see what exactly those plugins are before deciding on next steps, but if you have a test instance linked to a test database -- you can try deleting all content from that table and restart JIRA (stop JIRA first)'

Also would be a good idea to check what exactly is happening when the browser is trying to access JIRA, for that you can capture a .HAR file and see if it gives any hints:

https://confluence.atlassian.com/kb/generating-har-files-and-analyzing-web-requests-720420612.html

Also, always a good idea to check the logs, most importantly atlassian-jira.log (JIRA log) and catalina.out (tomcat log) for any errors during the startup. You can also _feed_ these logs to the built in JIRA log analyser (JIRA -> System (Settings) -> Troubleshooting and Support Tools -> Log analyser) - There's a good chance it will actually identify the culprit for you  :)

Hope this helps.

Cheers,

Sergey

[Anup Vijayaraghavan]

Hi Sergey and Vickey

I upgraded to version 7.8.2 today and everything worked smoothly.

I did drop the backup table before I took the export. Not sure if that fixed it or the difference in version did it.

Anyway.. thanks for all your suggestions.

 Regards

Anup

[Anup Vijayaraghavan]

Thanks for all your suggestions Vickey. I will do another export and import (I could see a backup table in the import that was causing an error).

[Vickey Palzor Lepcha]

Thanks for the reply - I was kinda confused what must have gone wrong :p

[Vickey Palzor Lepcha]

When you said " I cannot see any boards. "  You meant some boards are missing ? I thought you dont see the board menu,

I think you should make sure you restored the data properly which ends finally with an automatic reindexing at the end,

[Anup Vijayaraghavan]

True.. none of the old boards are visible. 

Did not see any errors on the screen.

[Vickey Palzor Lepcha]

Is the above module enabled ?

[Vickey Palzor Lepcha]

[Vickey Palzor Lepcha]

[Anup Vijayaraghavan]

I will check and get back to you. Away from my desk for an hour or so. 

[Anup Vijayaraghavan]

all the modules in JIRA agile are enabled

[Vickey Palzor Lepcha]

Go to Add-Ons - select application components - select jira agile - under that check if module name " Planning Board Menu Item"   is enabled .

[Vickey Palzor Lepcha]

One thing though Anup - it is quite not a good idea to use data that was in 7.2.6 into 7.8. 

You could have upgraded JIRA directly with the data.

[Anup Vijayaraghavan]

We are on solaris and the upgrade path was a manual upgrade.

[Vickey Palzor Lepcha]

I have done several upgrades on RedHat Linux - shouldnt be too different from Solaris

[Vickey Palzor Lepcha]

I hope you did not zoom in your browser too much to hide the MENU -I have seen may users do that as well.

[Anup Vijayaraghavan]

Can create and view boards but cannot see the old boards from the restore.  Everything else...users issues workflows etc seems to be fine 

[Vickey Palzor Lepcha]

You mean nothing from the restore ? Did the restore complete properly ?

[Vickey Palzor Lepcha]

And by the way I hope you upgraded software and not core :-)

[Anup Vijayaraghavan]

I have upgraded JIRA software.

[Vickey Palzor Lepcha]

Does it show installed ?

[Anup Vijayaraghavan]

Yes it does.

[Vickey Palzor Lepcha]

[Vickey Palzor Lepcha]

Go to applications and check if jira software is installed