Text Format for "Single Email Address" Notification

Jira allows registered users to specify a default mail notification format (HTML, text). When I add a "Single Email Address" notification to a notification scheme, resulting emails are always in HTML format. Is there a way to change this to text format? Please note that this email address is not one registered to a Jira user.

One possible workaround is to register a Jira user with the targeted address, and then set the user preference to "text" format as I have already done globally. However, this burns a license.

Thanks!

-dave

2 answers

1 accepted

The answer to this question of "Is there a way to set the default format for single email address notification" is no, there is not a way. This is an open issue filed here:

https://jira.atlassian.com/browse/JRA-14672

Therefore, I'm closing my own question.

Thanks!

-dave

I found this similar complaint in jira.atlassian.com https://jira.atlassian.com/browse/JRA-20493

Except, that the guy's case is exactly the opposite - he has html as default, but JIRA is sending as plain text.

In any case, from Atlassian's comment in the issue, you should contact support.atlassian.com so they investigate what is going on.

Luzia,

Thank you for responding. Yes you are right, that is the exact opposite issue that I am having.

I found a bug filed that covers this: https://jira.atlassian.com/browse/JRA-14672

There is no current solution.

-dave

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

73 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you