Text Format for "Single Email Address" Notification

Jira allows registered users to specify a default mail notification format (HTML, text). When I add a "Single Email Address" notification to a notification scheme, resulting emails are always in HTML format. Is there a way to change this to text format? Please note that this email address is not one registered to a Jira user.

One possible workaround is to register a Jira user with the targeted address, and then set the user preference to "text" format as I have already done globally. However, this burns a license.



2 answers

1 accepted

The answer to this question of "Is there a way to set the default format for single email address notification" is no, there is not a way. This is an open issue filed here:


Therefore, I'm closing my own question.



I found this similar complaint in jira.atlassian.com https://jira.atlassian.com/browse/JRA-20493

Except, that the guy's case is exactly the opposite - he has html as default, but JIRA is sending as plain text.

In any case, from Atlassian's comment in the issue, you should contact support.atlassian.com so they investigate what is going on.


Thank you for responding. Yes you are right, that is the exact opposite issue that I am having.

I found a bug filed that covers this: https://jira.atlassian.com/browse/JRA-14672

There is no current solution.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,934 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot