We have several users that if they name is listed in Tester field they do not receive email notification with ticket statuses change.
Has anyone seen this issue within the Jira application.
Thanks for your help.
Hi @Sharon Curtis - you might see if this article has some suggestions for you https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html. I have never seen this happen in my environment, but apparently it is common so says this article.