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Testers are not be updated to changes of ticket status

Edited

We have several users that if they name is listed in Tester field they do not receive email notification with ticket statuses change. 

Has anyone seen this issue within the Jira application. 

 

Thanks for your help.

Sharon

3 answers

Thanks I will check out article.

I omitted that its only happening to some of the users not all.  They are updating issue within a specific Jira Project.  Some of the users are not getting email notification when statuses change for those tickets.   

0 votes
Summer_Hogan Community Leader Aug 10, 2022

Hi @Sharon Curtis - you might see if this article has some suggestions for you https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html. I have never seen this happen in my environment, but apparently it is common so says this article.

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