Test retrieve user : Failed



Have installed Jira Core 7.6 on Windows Server 2012

My intention is to create and Active Directory Sync that gets all users within an AD-group. But i get stuck on an error that my sync account cannot be found.

This is what i have filled in into the Configure LDAP User Directory page:


Additional DN: OU=Users, OU=Country,DC=CORP,DC=ROOT,DC=GLOBAL

Additional Group= OU=Groups, OU=Country,DC=CORP,DC=ROOT,DC=GLOBAL

LDAP Permission: Read Only


When i tested after the configuration of the parametres

My results are:

Test basic connection : Succeeded
Test retrieve user : Failed


org.springframework.ldap.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-0310020A, problem 2001 (NO_OBJECT), data 0, best match of

1 answer

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Brian Cohen Atlassian Team Nov 21, 2017

Hi Abdelali,

You are getting LDAP error code 32 with data code 0.

This refers to the defined DN not existing.

You'll want to review your Base DN, Additional DN and Group DN to ensure they are valid and match against your AD.

LDAP Error Code 32

It looks like you have your Base DN and additional DNs configured overlapping.

You may want to try:


Additional DN: OU=Users, OU=Country

Additional Group= OU=Groups, OU=Country

Hope this is enough to get you headed in the right direction to getting your Jira working with AD.

Best regards,

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