When we try to generate a report from Tempo, it seems that inactive users' hours are not being included. We are using JIRA 5.1, and Tempo 18.104.22.168, and the reports work perfectly until the user is inactivated. We want to use JIRA/Tempo to track project hours, but we need to go back and regenerate the reports to verify for our auditors, and if personnel have left in the interim, we won't be able to generate the same reports.
Thank you so much for this solution. Even the Tempo Support has no idea why some Projects show up in the Report and some other projects won't.
I am searching for over a year now. Now i can report inactive members in their past projects.
You made my day.
Thanks a lot.
Hey there, Chris.
I noticed that it has been a while since you received any response here. Therefore, I would recommend you to contact the plugin vendor to get your query answered.
Hope this helps and good luck.
When you make a user inactive, you should still see his hours in all Tempo reports. The only thing that does not work when a user is inactive, is to look up his user timesheet. That is because users that are inactive are not accessible through user picker.
So if you view a Project, Issue, Team or any other Advanced report where the inactive users have logged time, you will see the time. From there you can click on the user name to view their user timesheet.
I hope this helps.
Tempo Channels Manager
Please provide me a solution to the below things:
have a solution to the second bullet point. You can run reports for any time period in Tempo by adapting the URL to reflect the dates you are looking for.
Even for Account reports you can do this, for ex:
Just change the dates in Bold to whatever you'd like :-)
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