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Tempo page is blank

Hi there! Currently my tempo page is blank as follows:

2019-06-03 09_39_03-Greenshot.png

Would anyone help me to check why?

6 answers

1 accepted

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Answer accepted

Instead of using Chrome, I tried Internet Explorer and it works here. It is a solution but I would still keep this question open and to understand what is the issue with Chrome.

Thanks, Safari is working for me. Appears to be Chrome-specific (I'm on Chrome 74).

You are welcome. At least we are unblocked. Let's see whether someone will find out what is the exact reason...

Same problem.  I'll try another browser.  Thanks for the tip!

I have the same problem - I haven't used Tempo for over a week, but when I try today I just get a blank iframe as per the screenshot. I've tried clearing all site data and cookies with no luck.

Just tried Chrome again, and the issue appears to be fixed for me now. No idea when exactly it started working.

I'm still facing the issue. on version 75 of chrome.

Problem is that it doesn't happen all the time. See my comment below

It's possibly a slightly different issue, since the original problem occurred 100% of the time for me. It's worked fine for me so far today, but I'll let you know if I see the intermittent issue you describe.

Thanks for your reply.

In the meantime I have create a support issue with tempo for my case. I'll put the feedback here.

We have the same issue here.

The page starts loading and you can see some details for a fraction of a second, but then it goes blank.

What helps is changing to another item in the tempo menu and then changing back to "My Work".

I don't like to engage users to start using IE again, since we had to move to to Chrome because the IE version here was extremely old.

Also having this problem. In Chrome it works sometimes but other times it does not. Using incognito mode in Chrome seems to work reliably, but that is not really a practical solution. For us this just started happening somewhat recently (last month or so I believe).

It seems to be related to the language settings of the user profile in Jira.

Outcome of the support ticket:
Make sure the language is set to English US to avoid the issues

This did resolve the issues on our side.

It seems to be related to the language settings of the user profile in Jira.

Outcome of the support ticket:
Make sure the language is set to English US to avoid the issues

This did resolve the issues on our side.

This didn't help me, I still have infinite loading everywhere I used to see Tempo content. Here's screenshot.

Sorry I can't see your screenshot. It's on an untrusted website.

I guess it's a picture of a blank page.

 

I can only confirm from our company that all users with problems loading the content are helped with the profile settings change in their personal jira config.

Not quite blank page, there is loader that spins infinitely. 

Unfortunately, changing language didn't help. Or what else can I try?

Screen2.pngScreen.png

Facing the same thing. In Chrome and Firefox Tempo doesn't work, I see infinite spinners (or empty space) in place of Tempo UI. It works only in Edge for me, which is frustrating. Sometimes there were problems in Edge as well. I've also tried to change language settings. That didn't help.

By the way, opening Tempo like this doesn't help either. The trackers don't get load, and if I open "Time Tracking", I see correct modal but I can't log time anyway: it says "Remaining estimate*" is required, and if I fill that, it says "Something went wrong". Yeah, I see, something went wrong a long time ago and still it's not resolved for me. I'm struggling with it for a few months now.

Screen.pngScreen2.png

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