Tempo page is blank

[Sylvia Shen]

Hi there! Currently my tempo page is blank as follows:

Would anyone help me to check why?

[Sylvia Shen · Accepted solution]

Instead of using Chrome, I tried Internet Explorer and it works here. It is a solution but I would still keep this question open and to understand what is the issue with Chrome.

[Tom Widmer]

Thanks, Safari is working for me. Appears to be Chrome-specific (I'm on Chrome 74).

[Sylvia Shen]

You are welcome. At least we are unblocked. Let's see whether someone will find out what is the exact reason...

[Andrew Erickson]

Same problem.  I'll try another browser.  Thanks for the tip!

[Orazio Pensabene]

we are all of a sudden having this issue company wide with Chrome and Edge

[neha kamboj]

If there is any solution please let me know

[Kevin Maes]

Did you read through the whole thread?

What have you tried already?

[neha kamboj]

1.I have tried it in IE but it keep on processing, nothing load on page.

2. I cleared all browsing data (cache, history, cookies) on chrome. It is coming blank white page. Same issues in chrome incognito as well. It's on priority..please give solution

[Kevin Maes]

I can't give you a solution, only suggestions.

Like mentioned in my comments on this page, it worked for me when selecting another tempo menu-item first and then switching to 'MyWork/Timesheet'

[Ilya Konrad]

I'm having this problem for over 6 month now. I see this in Chrome and Firefox. There's a lot of errors and failed requests.

Edge works ok. My language settings are OK, they're set to English US. I use latest browsers versions. What can possibly be wrong? What else should I provide and/or change to get a working Tempo in Chrome?

[Kevin Maes]

Hi @Ilya Konrad did you contact Tempo support?

Like I mentioned before, we don't run into the issue anymore.

[Ilya Konrad]

It's over. Finally. I found out! That was Kaspersky's script!

https://tempo-io.atlassian.net/servicedesk/customer/portal/6/article/551026703

[Kevin Maes]

Alright.

For future reference, the details of the tempo page:
QuestionAnswer

I can see Tempo menu items but when I click on them, nothing is showing. I have Kaspersky in place. Sometimes I'm not able to log work / log time and the date picker shows "invalid date".

One possible setting in Kaspersky could be causing this issue. Please do the following: Kaspersky Settings > Additional > Network > Traffic Processing > uncheck Inject Script. If this doesn't fixe the issue, try using a computer without Kaspersky being used and if it works in this other computer, we suggest contacting Kaspersky for further assistance as Third-party software configuration is outside of the scope of Tempo.

[Ilya Konrad]

Facing the same thing. In Chrome and Firefox Tempo doesn't work, I see infinite spinners (or empty space) in place of Tempo UI. It works only in Edge for me, which is frustrating. Sometimes there were problems in Edge as well. I've also tried to change language settings. That didn't help.

By the way, opening Tempo like this doesn't help either. The trackers don't get load, and if I open "Time Tracking", I see correct modal but I can't log time anyway: it says "Remaining estimate*" is required, and if I fill that, it says "Something went wrong". Yeah, I see, something went wrong a long time ago and still it's not resolved for me. I'm struggling with it for a few months now.

[Kevin Maes]

It seems to be related to the language settings of the user profile in Jira.

Outcome of the support ticket:
Make sure the language is set to English US to avoid the issues

This did resolve the issues on our side.

[Ilya Konrad]

This didn't help me, I still have infinite loading everywhere I used to see Tempo content. Here's screenshot.

[Kevin Maes]

Sorry I can't see your screenshot. It's on an untrusted website.

I guess it's a picture of a blank page.

I can only confirm from our company that all users with problems loading the content are helped with the profile settings change in their personal jira config.

[Ilya Konrad]

Not quite blank page, there is loader that spins infinitely. 

Unfortunately, changing language didn't help. Or what else can I try?

[Andrew Darrow]

Also having this problem. In Chrome it works sometimes but other times it does not. Using incognito mode in Chrome seems to work reliably, but that is not really a practical solution. For us this just started happening somewhat recently (last month or so I believe).

[Kevin Maes]

It seems to be related to the language settings of the user profile in Jira.

Outcome of the support ticket:
Make sure the language is set to English US to avoid the issues

This did resolve the issues on our side.

[Kevin Maes]

We have the same issue here.

The page starts loading and you can see some details for a fraction of a second, but then it goes blank.

What helps is changing to another item in the tempo menu and then changing back to "My Work".

I don't like to engage users to start using IE again, since we had to move to to Chrome because the IE version here was extremely old.

[Tom Widmer]

I have the same problem - I haven't used Tempo for over a week, but when I try today I just get a blank iframe as per the screenshot. I've tried clearing all site data and cookies with no luck.

[Tom Widmer]

Just tried Chrome again, and the issue appears to be fixed for me now. No idea when exactly it started working.

[Kevin Maes]

I'm still facing the issue. on version 75 of chrome.

Problem is that it doesn't happen all the time. See my comment below

[Tom Widmer]

It's possibly a slightly different issue, since the original problem occurred 100% of the time for me. It's worked fine for me so far today, but I'll let you know if I see the intermittent issue you describe.

[Kevin Maes]

Thanks for your reply.

In the meantime I have create a support issue with tempo for my case. I'll put the feedback here.