Did you tried to configure tempo plugin permissions under global permissions? You can check on below page for a more detailed instructions:
If you did that then let us know .;
If your team is not able to see Tempo at the top menu of JIRA, then you might be hitting a permissions problem.
To review which set of user has the permissions to use Tempo, please refer to the Tempo Permissions located under the following address:
If you want to manage other Tempo add-ons settings, you can go to your Site Administration > Add-ons and at the left sidebar refer to Tempo.
I hope it helps!
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