Tempo graph widget Account Hours By Customer shows 'no active accounts for this customer'

I added the widget 'Account Hours By Customer'. I associated an account to a customer. I then made sure issues where associated to the customer account.. But... I still get a message of 'no active accounts for this customer'. Any idea?

3 answers

I figured it out.. I have to go back and re-assign each issue for it to associate to the customer account.

Hi Chris,

glad you could solve this. Please note that you can bulk edit Issues to an Account

Kind regards,


Unfortunately you can't use bulk edit to add/change the 'account field' on closed issues... you have to re-open each issue and then close each issue... it would be great if it were possible to bulk 'edit' issues that were closed.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,873 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot