Can you please create a customer support issue for this in our support system as we would like to investigate this further with you. Please follow the provided link to create the issue: https://tempoplugin.jira.com/wiki/display/JTS/Getting+Help+and+Support
Please verify that users have email notifications configured in the Tempo "User preferences"? See at the bottom of this page for details: https://tempoplugin.jira.com/wiki/display/TEMPO/User+Preferences
If notifications are correctly configured and emails are not turning up in the spam folder, can you please check your the JIRA log files for errors, specifically with regards to your mail service SMTP settings.
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