Tempo Planner: Could not find Team Custom Field.

[Christophe Bordieu]

Hi,

I installed Tempo Planner for a trial and I have this message: Could not find Team Custom Field. Please contact a JIRA Administrator. I looked at Custom Fields and, indeed, I cannot find the field Team. Plugins were installed correctly a priori.

Any help is appreciated.

[Heiða Dóra Jónsdóttir]

Hi Christophe

In some instances it may correct the issue to restart your JIRA instance. Please try this and see if it resolves the issue. If not can you please create an issue in our Tempo support system (https://tempoplugin.jira.com/browse/JTS) and attach the JIRA logs (atlassian-jira.log) so we can better investigate this.

Screenshots might also be helpful.

Best regards,

Heiða Dóra

Tempo Support

[Christophe Bordieu]

Hi, Field was actually available but not editable and with default value name $teamFieldName. I tried stop/start my instance. Still the issue. Regards, Christophe

[Heiða Dóra Jónsdóttir]

Hi Christophe I have answered your issue on: https://tempoplugin.jira.com/browse/JTS-1524 Please take a look and follow the instructions to re-install the field. Best regards, Heiða Dóra Tempo Support

[Igor Kosoy]

Hello Heiða, We have the same problem. No team field. We tried to restart Jira, unfortunately it didn't help. Any other advices ? Regards, Igor

[Heiða Dóra Jónsdóttir]

Hi Igor Since their can be many reasons why this is not operating correctly it is best if you can please create an issue in our Tempo support system (https://tempoplugin.jira.com/browse/JTS) and attach your JIRA logs (atlassian-jira.log) so we can better investigate this. Screenshots are helpful. Thank you, Heiða Dóra Tempo Support