Tempo Holiday Scheme Screen Crashes

Hi, 

We recently uppgraded to JIRA 6.4.12 and initially the Tempo Holiday Scheme screen was working. 

Recently when we tried to access the screen, it is getting crashed, same with the Workload scheme screen.

When we check the Logs, we found the following error:

2016-05-05 15:55:25,376 ajp-bio-172.00.000.000-8009-exec-804 ERROR XXXXX 955x2263974x1 j82l88 172.00.00.000 /secure/TempoHolidayScheme!default.jspa [velocity] Exception rendering #parse(com/tempoplugin/core/admin/help.vm) at com.tempoplugin.tempo-core:tempo-holiday-scheme-ww//com/tempoplugin/core/holiday/holidayScheme.vm[line 14, column 13]
2016-05-05 15:55:25,376 ajp-bio-172.00.000.000-8009-exec-804 ERROR XXXX 955x2263974x1 j82l88 172.00.00.000 /secure/TempoHolidayScheme!default.jspa [com.atlassian.velocity.DefaultVelocityManager] MethodInvocationException occurred getting message body from Velocity: java.lang.NoClassDefFoundError: Could not initialize class com.tempoplugin.core.buildinfo.BuildInfo
java.lang.NoClassDefFoundError: Could not initialize class com.tempoplugin.core.buildinfo.BuildInfo
at com.tempoplugin.core.admin.TempoAdminFunction$TempoHelper.getHelpTextPrefix(TempoAdminFunction.java:86)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.apache.velocity.runtime.parser.node.PropertyExecutor.execute(PropertyExecutor.java:142)

 

Could not found any resolution when googled. 

 

 

1 answer

0 votes
Steven Behnke Community Champion May 06, 2016

What does "getting crashed" mean? Perhaps there's an error on-screen, an HTTP 500 error, or it freezes up?

Have you tried disabling and reenabling the add-on? Perhaps reinstalling the add-on? Maybe stopping and starting your JIRA?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,088 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you