Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Team member can not access our jira due to "access rejection from an admin". How to unlock that?


Hello dear community.

Recently, a team member became unable to access our jira. Every time he tries, he gets the following error message: 

Translated from French: "An Admin rejected your request. The last time you asked to access [our domain], the admin rejected your request"

I am a site admin. With another colleague with the same access level, we checked in the user manager. His account is supposed to have full access to the site and all projects. 

No admin seems to remember rejecting any access request recently. 

I tried to send him an invitation to the site through mail, without success. He did not recieve anything, including in spams. 

Did you ever faced a similar problem and do you know how to solve it ?

Thanks for your time :)

1 answer

Hi there!

Take a look at Access Requests rather than user permissions:

It sounds like an admin accidentally denied access in my opinion.

One of my team members is also facing the issue. But the admin didn't get any access request from that email.

Team members started facing this issue after using Token API in other applications to access Jira

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you