System Information Page is loading very slowly

Hi all,

I noticed recently that when I want to access System Information page it mostly very slow operation, sometimes even showing a timeout error after few minutes. It is the same on both JIRA, Confluence, ...

Are you also experiencing such a behavior? Is there any way to improve the performance of that page or use some kind of workaround?

I am personally viewing also System Info from Atlassian Support Tools, but this is not much faster than normal System Information page and not having enough details...

Any thoughts?

Thanks,

Mirek

1 answer

1 accepted

Hi Mirek,

It's odd that this slowness is only affecting the System Information page, could you please elt me know the following:

  • Which version of Confluence you are using?
  • How many Users you have?
  • How much memory you are allocating to Confluence?
  • Do this behaviour happens with safemode enabled?
  • Do you have any customizations applied into your Confluence?
Thanks and Regards,
David|Atlassian Support

Hi Deividi,

In Confluence System Informations it is loading a little bit faster than in JIRA. Below are answers on your questions:

* JIRA - 6.1.1; Confluence - 5.3.1

* More than 50k

* JIRA - 8GB; Confluence - 5GB

* Did not tried yet since this is PRD

* No customizations

Best Regards,

Mirek

In both JIRA and Confluence edit below file:

  • <Confluence Install>\bin\setenv.sh
  • <JIRA Install>\bin\setenv.sh

In JIRA check the values next to below fields:

JVM_MINIMUM_MEMORY=

JVM_MAXIMUM_MEMORY=

In Confluence check the values next to below fields:

JAVA_OPTS="-Xms -Xmx

I'm reinforcing the above question regarding memory because most of Confluence and JIRA users are not aware that you need to setup the memory in the application configuration files, in case the above is using the values you mentioned, let me know :).

Can you also use firebug and tell me in second how much the System information is taking for both applications?

While doing the above test take screenshots of the network tab, so we can see which methods are taking longer.

Thanks and Regards,
David|Atlassian Support

Hi Deividi,

We recently did a JIRA and Confluence upgrades and after that is a lot better. System Information page is loading now around 20sec .. I think it is acceptable.

Thanks for your help!

Best Regards,

-Mirek

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,026 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot