System Encoding changed to ANSI_X3.4-1968 after Greenhopper Upgrade - Server Encoding is set to UTF-8

Hi,

we are running Jira (v5.1.2#773-sha1:b805b97) and just made an upgrade of Greenhopper from version 6.1.1 to 6.2.4.
Right after the update and reindex our german colleagues noticed that the german umlauts (äöüß) are no longer shown (instead replaced by two question marks). This used to work just fine prior to the upgrade.
Our investigation revealed that the Jira System Info shows us using "ANSI_X3.4-1968" System encoding instead of "UTF-8".
We checked the server setting and there all are set to UTF-8:


[xxxxxx@xxxxxxx ~]# locale
LANG=en_US.UTF-8
LC_CTYPE="en_US.UTF-8"
LC_NUMERIC="en_US.UTF-8"
LC_TIME="en_US.UTF-8"
LC_COLLATE="en_US.UTF-8"
LC_MONETARY="en_US.UTF-8"
LC_MESSAGES="en_US.UTF-8"
LC_PAPER="en_US.UTF-8"
LC_NAME="en_US.UTF-8"
LC_ADDRESS="en_US.UTF-8"
LC_TELEPHONE="en_US.UTF-8"
LC_MEASUREMENT="en_US.UTF-8"
LC_IDENTIFICATION="en_US.UTF-8"
LC_ALL=

Any idea how this happened and how we can fix this? So far we were unable to find any clues.

Thanks,

Joe

1 answer

1 accepted

2 votes
Yilin Mo Atlassian Team Jul 03, 2013

As a workaround solution, you can try to add the following JVM parameter by editing the line JVM_SUPPORT_RECOMMENDED_ARGS="-Dfile.encoding=utf-8" the file setenv.sh, then restart JIRA.

Thanks, that worked!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

56 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you