System Admin Priviliges Disappeared

Hi guys,

I was just editing my Jira system so that a group I created had system admin priviliges and so that I could remove the 'Administrators' group from system admin.

I added the group, ensuring there were members in the group, but the moment I chose to delete the jira-administrators group I lost all access to system admins priviliges.

So to try to fix this so it least someone had sys admin permissions I logged into the postgres db to check out who had it, according to psql the administrators group had permissions.

But I know they don't. So does anyone know how either to create a brand new sysadmin from which point I can fix it myself or fix the issues with this system.

Thanks

2 answers

We have the same problem - our 'Administrators' group was removed and we no longer have an account with Admin privildedges. Can anyone advise a solution to this? (We have this problem in both JIRA and Confluence.) Thanks!

0 votes

Start at https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator- there's a similar doc for Confluence, but I tend to start with Jira as a lot of people hook up their Conflluence to use their Jira user database.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,110 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot