System Admin Priviliges Disappeared

Hi guys,

I was just editing my Jira system so that a group I created had system admin priviliges and so that I could remove the 'Administrators' group from system admin.

I added the group, ensuring there were members in the group, but the moment I chose to delete the jira-administrators group I lost all access to system admins priviliges.

So to try to fix this so it least someone had sys admin permissions I logged into the postgres db to check out who had it, according to psql the administrators group had permissions.

But I know they don't. So does anyone know how either to create a brand new sysadmin from which point I can fix it myself or fix the issues with this system.

Thanks

2 answers

We have the same problem - our 'Administrators' group was removed and we no longer have an account with Admin privildedges. Can anyone advise a solution to this? (We have this problem in both JIRA and Confluence.) Thanks!

0 vote

Start at https://confluence.atlassian.com/display/JIRA/Retrieving+the+JIRA+Administrator- there's a similar doc for Confluence, but I tend to start with Jira as a lot of people hook up their Conflluence to use their Jira user database.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

167 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you