Sys Admin rights for JIRA OnDemand?

I'm trying to add a Confluence gadget url to the gadget directory on my on demand version of JIRA. To do so, I need to be a part of the system-administrators group, but I am unable to add myself to this group. Since I am the overall admin for JIRA and Confluence, and I'm the one who registered for the OnDemand versions of JIRA and Confluence, shouldn't I have this access?

4 answers

1 accepted

2 votes

No. Full System Admin rights are for Atlassian OnDemand support only. You won't get this level of access.


Thanks. If I send the URL for the confluence gadget I would like to add to the directory in JIRA/Agile to support, will they do that for me?

If your Confluence is the same OnDemand account, I'd expect the gadget to be there already. But yes, if it's not, I think you need to raise a support call to find out why and get it enabled.

Thanks Nic!

Would it be possible to give access to a admin to add/remove users ? Or does this require site admin access ?

0 votes

No. System admin rights are for Atlassian only, as above.

Site admin is needed to maintain users, and of course, that means they can put themselves in all the other admin groups.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,975 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot