Synchronizing two JIRA setups

Hello -

One of our clients uses their own ticketing system via which they send requests to us. I'd like to know if there is a way to have those tickets get plugged into our jira ticketing system automatically, without having to clone them.

2 answers

Hello,

You can use the remote APIs to create issues from your customer's ticket system to your JIRA instance. This page has all the methods that you can use on this matter.

Best regards,
Lucas Timm

You can use JIRA Command Line Interface to script copying from one system to JIRA or if they are both JIRA, then CLI Plugin for JIRA can be used to create a post function on the create to copy portions to the other JIRA.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,334 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot