Our Service Desk just switched from OmniTracker to JIRA (Service Desk), all our internal users have been synced and are available as a potential reporter in JIRA through an LDAP directory setup in JIRA & Crowd.
But we also have about 6000 freelancers which contact our service desk from time to time. They do not have an LDAP account but we do keep track of them in an oracle database. Is there a way I can make them available as reporter in JIRA and keep the data in sync?
There may be a bespoke solution that a 3rd party can advise on. However, whilst you can run JIRA using an Oracle database, the only external user directories that JIRA will cache and synchronise with are as follows:
So in a standard installation the answer is No, there is no way to have an Oracle user directory attached to JIRA. If your instance is behind a firewall you might want to consider granting reporter rights to anonymous users, or if you don't want to do that then you could add them to a separate LDAP instance and use multiple directories.
To be a reporter in JIRA, you need to give them JIRA user accounts. I'd add them to a user directory. They could go into your LDAP, but if you don't want to do that, you could set up another LDAP directory for them (or other type of directory) or even just add them to the internal directory. You'll probably want a script that can read them from the database and add them to JIRA, or better, a directory server that can read the database.
As you have Service Desk, the question that springs to mind is "are these freelancers effectively customers"? They'll only need customer accounts then.
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