We have a Server with Jira Software and Jira Service desk and we creates linked issues from service desk to our development team in jira to work on. How can we sync comments between the issues ?
I know automation for jira can sync comments between linked issues in jira projects but cant get it to work between a service desk project and jira project.
Tried this for jira projects "https://community.atlassian.com/t5/Jira-questions/Adding-comments-to-linked-issues/qaq-p/859839"
As I remember in Automation for JIRA plugin you have checkbox to mark comment as public in 'Comment on issue' action.
It won't be available if you restrict rule to non-JSD project.
Also you have add-ons to full issues synchronization (statuses, field, comments, workflogs):
but in you case I think these solutions are too much.
This is not what I mean, we get a ticket to a Service Desk project then we create a linked issue in our Jira project and when the customer comments on the Service Desk ticket we want the Jira ticket to receive the comments aswell. I know that https://marketplace.atlassian.com/apps/1213645/exalate-jira-issue-sync-more can do that but I thought automation for Jira could handle that aswell.
That link you send works if its a linked issue in two jira project on the same instance.
Doesnt work if its one Jira Service Desk and one Jira software project with linked issue.
Getting this in the log for automation for Jira
Branch rule / related issues
No related issues could be found.
@Steve Lundstrom There is no free way to do this, I raised a ticket and Atlassian is playing it very safe to admit/declare that comment sync between Jira and Jira service desk is free or we need to use plugins / pay for it.
The sad part is - we need to pay for both Jira and Jira service desk just to link issues and now to have comments sync paying again. If you compare all these small bundles of payments I guess you can have a better experience with vintage tools like service now and BMC. 10$ user is just of no use.
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