Switching from self-installed license to cloud-based subscription without paying for both simultaneously?

We currently have a self-installed license, and are looking to switch to a cloud-based subscription before this annual period is over; thus, we do not want to be paying for both simultaneously, while waiting for the self-installed license to expire. We are looking to use some of our payment thus far and invest that into the cloud-based subscription. We were told by customer support that this is possible, but tech support told us no. If anyone has attempted this and has a more definitive answer, we'd love to hear it.
Thanks,

Ben. 

1 answer

1 accepted

Hi Ben,

The two are not actually compatible - with your self installed license, you've purchased a perpetual license that is yours to keep.  For the cloud-based solution, you're just paying a subscription fee.  Additionally, we do not offer refunds on unused maintenance/support periods (outside of our 30-day refund policy outlined in the Purchasing FAQ), so there is nothing to transfer or apply to a Cloud subscription.  In this situation you would be best to move to the cloud solution when your current maintenance is nearing completion.

Cheers,

-dave

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,945 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot