Suppressing columns in Filter results JIRA

When we search for filters, the filter results show us these columns

Name, Issues, Owner, Shared With, Subscriptions and popularity.

Now, we have multiple customers on our jira instance and I do not want them to know how many issues are there in various filters.

My question is

How can i remove the column - Issues (which shows the number of issues in that filter) from display.

I understand there is no out of box implementation in jira to achieve this. But any workaround / hack that we have which will help me achieve this?


1 answer

1 accepted

1 vote

Code, you'll need to hack the templates.

I don't see any point though, for three reasons:

  • Your users will only be seeing counts of issues they can see,
  • Where's the harm? Why shouldn't they know numbers? If the numbers are that important, then you should be hiding the issues from them entirely.
  • It's no good just hiding that column. If they're in the slightest bit determined, they can get the numbers out by reading the filter, using a gadget, downloading, rest etc. Hiding the number in one place is pretty much pointless. You'll need to remove the issue navigator, most of the gadgets and stop them using JQL/search.

Hi Nic

Thanks for your comments.

The need for this - say you have implemented issue security to hide issues which customers dont have to see. Now, just because one of yourr end users accidently created a filter (with everyone), your customer can find the total number of issues in the filter. Most of the time, the filter name is a give away on the data contained in that filter.

There is no way customers can actually see the data (JQL, gadget, rest etc) since they do not have permission, but if they know that in their project there are 100 unresolved bugs (hidden by security) instead of 10, they will ask and will keep asking until you have to tell them.

My understanding is that if customers do not have permission to see the data they cannot see it via any channel (REST, JQL, gadgets etc)

Any pointers on which files i need to modify to achieve this?

You're missing my first point. When you hide the issues from them, the numbers in the reports are also hidden.

If a user runs a filter for 100 issues and saves it, then they'll see it in the list with 100 issues. If I am a user who can only see 10 of them, then when I look at the list, it'll say 10 issues. Gadgets, the navigator, everything, they all report on only what I can see.

So as you've hidden the issues, you simply don't need to do this.

Thanks Nic, it works as you said in your answer.

Another point to note is that on 5.2.5 version, the column with number of issues is removed, its there on 5.0.2. So if we upgrade we get rid of the column.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,305 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot