Summary Default Set and I don't know where Edited

I am setting up Service Desk and was trying to set a summary based on two fields using automation.  Somehow each time I set up an issue, the Summary is set to "Hi I'm Jennifer".  I know I did this but I can't find where so that I can modify / delete.

Note:  When the issue creates, if the summary says "fred" I see an issue created of issue number - Fred created but when I click on it it says "Hi I'm Jennifer"


1 answer

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Hi Jennifer,

Hopefully you've been able to locate the automation location.  If not, here's how you modify your automation settings:

To set up an automation rule:

  1. In your service desk project settings, click Automation
  2. Edit the rule as needed.
  3. Click Save

Hopefully that helps!



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