Summary Default Set and I don't know where Edited

I am setting up Service Desk and was trying to set a summary based on two fields using automation.  Somehow each time I set up an issue, the Summary is set to "Hi I'm Jennifer".  I know I did this but I can't find where so that I can modify / delete.

Note:  When the issue creates, if the summary says "fred" I see an issue created of issue number - Fred created but when I click on it it says "Hi I'm Jennifer"

Suggestions?

1 answer

0 votes

Hi Jennifer,

Hopefully you've been able to locate the automation location.  If not, here's how you modify your automation settings:

To set up an automation rule:

  1. In your service desk project settings, click Automation
  2. Edit the rule as needed.
  3. Click Save

Hopefully that helps!

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

465 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you