I am setting up Service Desk and was trying to set a summary based on two fields using automation. Somehow each time I set up an issue, the Summary is set to "Hi I'm Jennifer". I know I did this but I can't find where so that I can modify / delete.
Note: When the issue creates, if the summary says "fred" I see an issue created of issue number - Fred created but when I click on it it says "Hi I'm Jennifer"
Hopefully you've been able to locate the automation location. If not, here's how you modify your automation settings:
To set up an automation rule:
Hopefully that helps!
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