Successfully imported tickets HOWEVER without comments and attatchments ?!

NTNT March 20, 2023

Can anyone advise on how to import attachments and comments from one JSD to another

All help is valued & much appreciated and

Thanks Again.

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Trudy Claspill
Community Leader
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March 20, 2023

Hello @NTNT 

Is it correct to assume when you say JSD you mean Jira Service Desk?

What method are you using to import the data?

Are you moving data from one self-hosted system to another, cloud to cloud, or another pairing of self-hosted vs. cloud configurations?

NTNT March 24, 2023

Hi @Trudy Claspill

1. Jira Service Desk, correct !

2. and we have imported the data via a CSV file

3. Server to Server

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 24, 2023

This is the reference document for CSV Import for self-hosted JSD.

https://confluence.atlassian.com/servicemanagementserver/csv-import-1044784472.html

Although I see it doesn't actually talk about comments and attachments.

This document on CSV Import for Jira Software talks about the Advanced Import features available to Jira Administrators including importing comments and attachements.

https://confluence.atlassian.com/adminjiraserver072/importing-data-from-csv-829827152.html

I believe the same principles would apply to importing comments and attachments for issues in a JSD project.

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