Subtask resolution is "Unresolved" even though subtask status is "Done" and parent ticket resolution is "Fixed".

My subtasks are all marked with status of "Done" and the parent ticket is status "Done" and parent ticket resolution is either "Resolved" or "Fixed" but the subtasks persist as "Unresolved".  SO, SO, SO many subtasks with this issue.  How do I flip the resolution from "Unresolved" to "Resolved"??

4 answers

1 votes
Joe Pitt Community Champion May 11, 2016

It sounds like the workflow for sub-tasks don't go through a transition that allows or automatically sets the resolution field when going to Done. you need to change that

A sub-task's status and/or resolution is independent of it's parent status and/or resolution.

As Joe and Andrea said, it sounds like you have a workflow issue. Once you fix the workflow you'll also probably need to do a bulk update to correct the subtasks that are Done but don't have a resolution.

You could use the bulk edit facility to do that. You'll just need a JQL query to give you a list of all the relevant subtasks.

@Chris Dunne [GetJirified.com] @Joe Pitt @Andrea Carl  Thank you all for the responses and solutions.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,754 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot