Subscriptions - Removing private subscriptions for past staff

We had one of our team leads recently depart from our organization and they had created a large number of subscriptions for the filters that they created. As an administrator I am trying to remove some of the unwanted subscriptions that others are getting and when I try to find these filters they are not visible in my list of filters and when I try to go directly to the filter subscription using a URL link in an email (via the subscription others receive) I get the following message:

The selected filter is not available to you, perhaps it has been deleted or had it's permissions changed.

I'm trying to remove specific subscriptions from filters, how can this be done from the front end administrative screens.

FYI we are using JIRA 4.1.1 at this time

4 answers

1 vote
Joe Wai Tye Atlassian Team Sep 03, 2013

Hi Bill,

Is the filter a shared filter? If it is, then you might be able to change the ownership of the filter to be under you, and subsequently edit/remove the subscriptions.

If not, perhaps you can check out this Knowledge Base article that also has some suggestions about this situation - Deleting Other Users Filters and Subscriptions

This seems  like the correct solution for non-private filters

Note:  edit shared filters ownership here: Administration -> System -> Shared Items -> Shared Filters. You can search on the owner of the filter so it's easy to retrieve all the filters for that user.

 

For private filters :

https://confluence.atlassian.com/jirakb/deleting-other-users-private-filters-and-subscriptions-296913389.html

0 vote

Use the SU Plugin to login as the user who left and remove those subscriptions.

https://plugins.atlassian.com/plugins/com.dolby.atlassian.jira.jirasu

The other option is to do it in DB.

The SU Plugin is a good idea, too bad it is a plugin that charges, which prevents me from using.

I do not have access to the database, but is there no other way that this can be done?

This function is also available in script runner - https://marketplace.atlassian.com/plugins/com.onresolve.jira.groovy.groovyrunner

Admin -> Built-in Scripts -> Impersonate another user.

Execute time to time http://pastebin.com/j2s1bqsu within the Script Console (Groovy-runner).

bruno

We have recently upgraded to Jira 6 and with that most recent upgrade JIRA has allowed administrators to see all filters that have been created and allow us to edit them as we see fit. This is no longer an issue for us, but nice to see input on this long standing request.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,305 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot