Subscription not working?

[MARCELO SOUTO]

I have a subscription to receive updates on the issues I am watching. But I never got any e-mail, and the issues have been updated. The system shows "Last Sent 16/May/12 11:37 AM" but I never got anything.

Any ideas?

[MARCELO SOUTO · Accepted solution]

I found out what happened. The admin had not associated a notification scheme for the project. Thanks guys.

[Azwandi Mohd Aris]

I'd check if the project has a notification scheme associated to it. If you are the one who made the update in the JIRA issue, make sure you choose JIRA to notify you on your own changes - go to your profile page, and change this setting.

[MARCELO SOUTO]

Thanks, but the changes were not made by me.

[Azwandi Mohd Aris]

That's exactly what I was trying to say :)

Perhaps, I should have clarified/separated my answer into 2 paragraphs:

I'd check if the project has a notification scheme associated to it.

Otherwise, If you are the one who made the update (as for "I have a subscription to receive updates on the issues I am watching") in the JIRA issue, make sure you choose JIRA to notify you on your own changes - go to your profile page, and change this setting.

[Jeremy Largman]

I know this particular issue is solved, but for others that come across this: we have an all-encompassing knowledge base article over at http://confluence.atlassian.com/display/JIRAKB/Notifications+Troubleshooting.

[MARCELO SOUTO]

I found out what happened. The admin had not associated a notification scheme for the project. Thanks guys.

[Jobin Kuruvilla [Adaptavist]]

Are you sure it is not in your spam? Any messages in the Mail error queue? Also have a look at the logs to see if there are any errors around the time when the mail is sent!