Subscription cost for the expired products and add-ons.

Hi, I am just wondering one thing about products and add-ons subscription.

Based on my experience, if I subscribed a product (eg. JIRA) and not continue to subscribe it and let it just expires, the product can be still used but without Atlassian's support and can't be upgraded.
Once I want to subscribe it again(for some reason such as updating to the latest version to have new features), I have to pay for the period of time I did not subscribe and also the new subscription.

Am I right?

If so, what's the policy for the add-ons?
Do I also need to pay for the period of time I did not subscribe?

 

Thanks.

1 answer

1 accepted

0 vote

Hello,

answer to all your questions: yes.

Hope this will be helpful!

/Br

Semi

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,326 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot