Sub-task's changing the master task status?

[Warren McInnes]

This is our problem, Our relevant sector creates an issue and on the issue they create a sub-task, which is fine. However as the sub-task's status changes to Closed the master task's status changes to Resolved, This is not what we want because it leaves us with many resolved issues and few that are closed, We would like for the sub-task to get closed and not affect the master task, therefore if the sub-task's status gets set to Closed the master task remains in In Progress? What method should I consider to achieve this? Is it at all possible?

[KhongMingA · Accepted solution]

Hi Warren,

By default, JIRA workflows' post function are unable to change the transition of the Parent Issue.
The cause maybe because of the Misc Workflow Plugin that had been installed in the instance.

Do you install the plugin?
If yes, either you need to uninstall it or delete the post function to disable the transition of the parent issue.

Thanks

Cheers
KM

[Warren McInnes]

Thanks, Managed to sort the problem out. Regards, Warren

[manne skoog]

I sounds like you may have a Post Funtion enabled on the sub-task Transition to Closed

Try checking the sub-task workflow and the Transition that is used when closing the sub-task. Check the Post Functions to see if you have “Transition to status” on the issues parent issue.

Remove that Post Function and you should be ok.

[Warren McInnes]

where would i find the "Sub-task workflow"?

[manne skoog]

First check what workflow is associated with the subtask Issue Type.

Go to the overview of the actual Project and then choose Administer Project. Click the JIRA Project "configure" link. Under Workflows click the Scheme name and you will see what workflow is associated with the sub-task.

Then go to workflows via the left nav and create a copy of that workflow. Open the copied workflow and check for the information regarding the Post Functions in that Transition and delete the Post Function if it is there.

Create a new Workflow scheme, associate your different Issue Types with the correct workflows (the new copied one for the sub-task and the existing ones for the other issue types that you have). Then change the Workflow scheme in your Project to the new scheme you just created.

[Nic Brough -Adaptavist-]

It may also be a listener, but rule out the workflow post-functions first.