We have been stuck in installing JIRA Syntax Highlighter Plugin for more than one day. The progress bar is staying at about 50%, and the status below is showing something like "Downloading Installing". When other admins click on Add-ons tab, it says :
"A long-running task has been initiated by another user. To avoid conflicts, you will not be able to update add-ons until this task has completed. "
Now JIRA prevents us from doing anything on the Add-ons tab.
Below are some info and error in catalina.out. Please kindly help us out. Thanks.
This install should take a few seconds at most.
The errors in your log are not actually much to do with the add-on, they seem to be email related, and saying that you need to fix a couple of connections to your email server (you've configured the wrong username/password combination in one or more JIRA "incoming email" servers, and it can't connect because the login is wrong)
It's complaining about other long-running tasks, which could be a lot of things. I suspect you need to try to id them to rule them out or fix them.
As a short term attempt to fix it, you could try clearing the add-on cache.
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