Structure Synchroniser glitch?

We've got this really strange situation that we're getting with structure, and i'm interested to know if anyone else has seen this/knows how to diagnose this problem/fix it:

I have 2 synchronizers on a structure:

First one: 

-Filter Synchronizer: Adds matching issues as a sub issue of a container ''To sort in the structure''  Setting ''Do not move issues that are already in the structure'' is activated

-Link Synchronizer: Composision link, parent breaks into sub-issues, sync only issues in structure, remove sub-issues with no incoming links, structure primacy.

Every so often, an issue will be created under another one (directly in the structure), and instead of staying there, it will get moved to the bottom of the structure under the above-mentioned container.  Checking the issue's history does say that it was moved, not removed and added, and i can't find for the life of me why this is happening, nor can I find a very detailed log as to what's going on with the issue.

Any help is appreciated.

Thanks, 

Eric

1 answer

1 accepted

This widget could not be displayed.

Hello Eric,

This is Eugene from ALM Works. This certainly does look strange. Could you please contact us through our JIRA (jira.almworks.com) or at support@almworks.com and we'll see what's happening in more details.

Thank you,

Eugene

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

204 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you