Strike-through for imported issues

[milica neskovic]

I have imported issues from old Jira instance (4.2) to the new one (5.2). I have exported them as Excel file, converted to CSV and imported them then. All imported issues are strike-through, although they are not resolved. Can anyone help?

[JamieA · Accepted solution]

The resolution is set to some value. My guess is it's set to the string Unresolved, whereas unresolved should actually be represented as null.

There is a mention of that here, along with a possible fix (plugin install required): https://studio.plugins.atlassian.com/wiki/display/GRV/Built-In+Scripts#Built-InScripts-BulkFixResolutions

After fixing you will want to delete the bogus "Unresolved" resolution.

[JamieA]

PS - this should be considered a bug in the csv import imho.

[milica neskovic]

Yes, resolution is set to Unresolved. Thank you, Jamie.

[Nic Brough -Adaptavist-]

Check closely - are you 100% sure that they do NOT have ANY resolution set? (Remember the strikethrough is not status based, it's done on the resolution field)

If you have one that definitely has a null resolution and is still struck out, then re-indexing is probably needed. You can actually test this though - edit or update a problem issue, that will force a re-index action on just that issue. If that fixes it, book a time for a full re-index.

[Nic Brough -Adaptavist-]

p.s. when I say "any resolution", I'm including the case Jamie mentions - if you import and map "unresolved", it'll bring that in as a resolution, which is incorrect, as it should be "null"