We are working on Kanban board. As per the workflow one of the ticket was closed from Developer's end but got reopened due to some changes and team had to work on it again. Initially, as the ticket was completed, the ticket was having a strike mark but once it is reopened (the ticket is in Backlog state) the strike mark still exists.
Can anyone please suggest how to remove that strike mark...??
You need to clear the resolution field of any data.
Normally, a "reopen" transition will have a "clear resolution" post-function on it, but if an admin builds their own workflow or re-purposes other transitions, they can easily lose it.
Two steps -
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