Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Strike mark in reopened task

Hi,

We are working on Kanban board. As per the workflow one of the ticket was closed from Developer's end but got reopened due to some changes and team had to work on it again. Initially, as the ticket was completed, the ticket was having a strike mark but once it is reopened (the ticket is in Backlog state) the strike mark still exists.

Can anyone please suggest how to remove that strike mark...??

1 answer

2 votes

You need to clear the resolution field of any data.

Normally, a "reopen" transition will have a "clear resolution" post-function on it, but if an admin builds their own workflow or re-purposes other transitions, they can easily lose it.

Two steps -

  1. Edit the workflow and add a post-function to "re open" transitions - you will need to select "update issue field", then select "resolution" and "none" for the value, then save it (it will display as "clear the resolution", which is slightly confusing as that's not closely releated to the name of the function you've just used)
  2. Close the issue and re-open it

^ To add to this - if you have "Transition to All" transitions on each status, you'll need to add the post-function to each non-Done "All" transition :)

Ste

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you