Strange JIRA cloud configuration on locked fields

In JIRA Cloud, locked fields such as "Epic Name" cannot be unlocked nor modified by anyone on the client's side if I'm not mistaken.

Thing is I just got a new JIRA Cloud instance setup earlier this month where Epic Name (locked field) is not available to ANY issue type, even epics! Epic link field on the contrary is still available to all issue types (but all epic links are now like "Unnamed - Keyxxx", "Unnamed - Keyzzz", quite weird)

I do have another (older) JIRA Cloud instance where Epic Name (locked field there also) is available to the Epic issue type, which seems the usual config when I browse the Atlassian confluence pages and print screens.

I would prefer both cloud instances to have the same configuration on locked stuff, and it seems so strange to have "Unnamed" everywhere around. Are all new JIRA cloud instances working that way?


1 answer

1 accepted

0 vote

Strange. You will have to raise a support ticket with Atlassian at to figure that out!

Support confirmed my second JIRA instance was badly configured out-of-the-box and fixed the problem on these locked Epic fields. Thanks again.

I have a similar issue on our cloud instance.  Funny, it was not always like that, and now "Epic Name" in the Field Configuration list is now "Locked"  I had made it a global "Required" which was okay until you needed to make new Epics.  In the past I would go in, remove the Required requirement, make my new Epics then turn Epic Name into a Required field when people were making tasks.  Then, around December the configuration magically became LOCKED and I cannot do that anymore.  I put a ticket in.   It has become a serious problem as right now I am unable to make new Epics. 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

202 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you