Story Points Won't Extract

I have a situation where I can export user stories from an unsaved query that have story points assigned, and I can export them fine.  

Another person (our product owner) can run the same exact unsaved query and export the results, but story points will not extract, even though they can see the story point field in the results in issue navigator.

I am a JIRA admin.  He is not.  How can he export stories with story points without needing to be JIRA admin?

Is it something else?  Help!

1 answer

0 votes

Ok, so the "story points" field is definitely shown in the navigator.  Some quick questions:

  1.  By export, do you mean "Excel export"?
  2. If so, are you using "Export current fields" or "Export every field"?
  3. Do the Story points come out if you use "export every field"
  4. Could you try the xml export and see if they're in that?


Thanks for the reply, Nic.  

Yes, Excel export.  Exporting all fields does not include a column for story points.  

I just had him try XML and story points was present and populated, although, when I do it I see much more information than he does.  Curious.

Hmm. Does it work if you use a saved filter? I have a feeling there's a known bug with unsaved filters!

Use case 1: Today I watched him add the story points column to a filter and save it. When he exported the data there was no story points column. When he reopened the saved filter the story points column was gone :(

Hmm. Definitely sounds like a bug to me. Possibly two intertwined ones. was the one I remembered from earlier, but I think is hitting you too.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,897 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot