It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Store reported bugs offline, then submit to Jira when next online

My application will often be offline, but I would like a way for customers to submit bugs and improvement suggestions.

If I created a form in my app and stored my customer submissions, what's the best way of automatically submitting them to my online Jira project the next time their PC goes online?

1 answer

Hi @Alex Kehoe ,

welcome to the Atlassian Community!

 

I would recommend you to use Jira REST API to create issues based on stored data in your app:

https://blog.developer.atlassian.com/creating-a-jira-cloud-issue-in-a-single-rest-call/

https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-issue-post

 

Have you considered usage of Jira Service Desk to have more options to communicate with your customers? I could imagine, that you create the customer account and the customer request from your app using REST API and then communicate further through Jira Service Desk:

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-customer-post

https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-post

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira

Demo Den Ep. 7: New Jira Cloud Reports

Learn how to use two new reports for next-gen projects in Jira Cloud:  Cumulative flow diagram and Sprint burndown chart. Ivan Teong, Product Manager, Jira Software, demos the Cumulative ...

308 views 1 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you