My application will often be offline, but I would like a way for customers to submit bugs and improvement suggestions.
If I created a form in my app and stored my customer submissions, what's the best way of automatically submitting them to my online Jira project the next time their PC goes online?
Hi @Alex Vizgard ,
welcome to the Atlassian Community!
I would recommend you to use Jira REST API to create issues based on stored data in your app:
https://blog.developer.atlassian.com/creating-a-jira-cloud-issue-in-a-single-rest-call/
https://developer.atlassian.com/cloud/jira/platform/rest/v3/#api-rest-api-3-issue-post
Have you considered usage of Jira Service Desk to have more options to communicate with your customers? I could imagine, that you create the customer account and the customer request from your app using REST API and then communicate further through Jira Service Desk:
https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-customer-post
https://developer.atlassian.com/cloud/jira/service-desk/rest/#api-rest-servicedeskapi-request-post
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