Hey,
I suspect what you want to achieve here is to avoid having mail loops generated by the confirmation emails, am I right? If that's the case, then the work-around for it is to do the following:
- To turn on the Exclude email header, you can find it in System > General Configuration. This will mark all the emails sent out of JIRA with a precedence "bulk".
- Set the value for bulk in the Mail Handler by editing your Mail Handler. You can choose few actions to be performed:
- Ignore the email and do nothing.
- Forward the email.
- Delete the email permanently.
- Accept the email for processing
I hope that was helpful.
cheers,
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