Stopping automated confirmation of reciept emails

I am trying to identify how to halt the confirmation of receipt email generated subsequent to the project queue receiving a new issue.


1 answer


I suspect what you want to achieve here is to avoid having mail loops generated by the confirmation emails, am I right? If that's the case, then the work-around for it is to do the following:

  1. To turn on the Exclude email header, you can find it in System > General Configuration. This will mark all the emails sent out of JIRA with a precedence "bulk".
  2. Set the value for bulk in the Mail Handler by editing your Mail Handler. You can choose few actions to be performed:
  • Ignore the email and do nothing.
  • Forward the email.
  • Delete the email permanently.
  • Accept the email for processing

I hope that was helpful.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,264 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot