Stopping automated confirmation of reciept emails

I am trying to identify how to halt the confirmation of receipt email generated subsequent to the project queue receiving a new issue.


1 answer


I suspect what you want to achieve here is to avoid having mail loops generated by the confirmation emails, am I right? If that's the case, then the work-around for it is to do the following:

  1. To turn on the Exclude email header, you can find it in System > General Configuration. This will mark all the emails sent out of JIRA with a precedence "bulk".
  2. Set the value for bulk in the Mail Handler by editing your Mail Handler. You can choose few actions to be performed:
  • Ignore the email and do nothing.
  • Forward the email.
  • Delete the email permanently.
  • Accept the email for processing

I hope that was helpful.


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