Stopping automated confirmation of reciept emails

I am trying to identify how to halt the confirmation of receipt email generated subsequent to the project queue receiving a new issue.

Regards

1 answer

This widget could not be displayed.

Hey,

I suspect what you want to achieve here is to avoid having mail loops generated by the confirmation emails, am I right? If that's the case, then the work-around for it is to do the following:

  1. To turn on the Exclude email header, you can find it in System > General Configuration. This will mark all the emails sent out of JIRA with a precedence "bulk".
  2. Set the value for bulk in the Mail Handler by editing your Mail Handler. You can choose few actions to be performed:
  • Ignore the email and do nothing.
  • Forward the email.
  • Delete the email permanently.
  • Accept the email for processing

I hope that was helpful.

cheers,

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

593 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you