This question is in reference to Atlassian Documentation: Managing access to your service desk
We would like to have an internal service desk for our workers, and an external one for our customers. Is there a way we can either assign specific user rights to a specific service desk when they register, or hide a service desk from the help center?
We don't want to give our customers access or visibility into our internal operations.
Sorry @Paula Silveira but I cannot work out how to achieve what you are saying. If I add a customer to the customer list for ONE service desk they appear in ALL service desks customer lists. If I try to "administer" the user there is no way to know which service desk they are a customer of.
Can you please link to the documentation or provide a detailed step by step of how to ensure a particular customer is on ONE and only ONLY service desk customer list.
Your help would be greatly appreciated.
The access to Service Desk Projects through Customer Portal can be restricted to the users who are in customers list. You can follow the steps below in order to restrict the access:
Once you do that, if customer A is not on the customer list of Service Desk 1 then he won't be able to see it on "Help Center", however if he's in the customer list of Service Desk 2 then he'll be able to see the project on Customer Portal.
Thanks and regards,
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs