This question is in reference to Atlassian Documentation: Managing access to your service desk
We would like to have an internal service desk for our workers, and an external one for our customers. Is there a way we can either assign specific user rights to a specific service desk when they register, or hide a service desk from the help center?
We don't want to give our customers access or visibility into our internal operations.
Sorry @Paula Silveira but I cannot work out how to achieve what you are saying. If I add a customer to the customer list for ONE service desk they appear in ALL service desks customer lists. If I try to "administer" the user there is no way to know which service desk they are a customer of.
Can you please link to the documentation or provide a detailed step by step of how to ensure a particular customer is on ONE and only ONLY service desk customer list.
Your help would be greatly appreciated.
The access to Service Desk Projects through Customer Portal can be restricted to the users who are in customers list. You can follow the steps below in order to restrict the access:
Once you do that, if customer A is not on the customer list of Service Desk 1 then he won't be able to see it on "Help Center", however if he's in the customer list of Service Desk 2 then he'll be able to see the project on Customer Portal.
Thanks and regards,
The problem them is that if a new service desk is added with anyone on security the external clients see it as well. I need to isolate one particular service desk, not make sure the setting on all the others are so that they cant be seen by the external customer.
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