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Stop Notification emails when ticket type is changed

Basically all tickets that get created come in as a Email Request and then I need to change them so they go to the right Q (software issue, hardware issue etc.) Well everytime i change the issue type, it sends the customer a email about it. Id like that to stop. Anyone got any suggestions?

2 answers

Hello Dom, in your notification scheme, who is listed under the "Issue Moved" event? I would remove all recipients under the Issue Moved Event - then notifications wouldn't be sent out for that specific action.

The flip side of this approach is that if you move an issue for other reasons, notifications may not go out. 

There's some more info about the behavior of the "Issue Moved" event here.

0 votes
Joe Pitt Community Leader Jan 13, 2022

Notifications are controlled in the notification scheme so you need to edit that one. I don't know how much you can do in the free plan. 

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FREE
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Site Admin
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