I am unable to find instructions that explain step-by-step how to integrate current version JIRA ondemand with Zendesk. I do find instructions for older versions of JIRA (4.4 for example), but they talk about administrator interface that do not seem to exist for ondemand. Please point me at step-by-step instructions that will work for the current ondemand version of JIRA.2
Hey Marc, check this guide here: https://support.zendesk.com/entries/20560907-zendesk-for-jira-2-0-getting-started#jira_setup_connection
Be sure to start at step 2, we already took care of step 1 for you :)
Also, use "Cloud Connectors" instead of the default Application Links
JIRA OnDemand has a different layout than the self-hosted JIRA; in which you configure the Zendesk application link via the Application Links settings in standalone JIRA.
In JIRA OnDemand, you should configure the Zendesk integration via the Cloud Connectors section. See this page for a tutorial on how to integrate Zendesk with JIRA OnDemand.
Hope this helps, mate!
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did this answer help? We're having the same trouble - despite following the instructions and looking through these forums we are unable to get the cloud connecter setup working correctly. We filed an issue...
It seems as though the docs are for 2.0 and maybe not OnDemand specific?\
As of Fall 2014, the current status is:
Version 3 (v3) of Zendesk for JIRA integration only works with JIRA Cloud/on-demand JIRA. Installation instructions here: https://support.zendesk.com/entries/39449027?page=2 . Usage instructions here: https://support.zendesk.com/entries/40075496-Using-the-Zendesk-for-JIRA-OnDemand-integration
Version 2 (v2) of Zendesk for JIRA integration still works for JIRA Server/on-premise installations. Instructions are here: https://support.zendesk.com/entries/20560907-Setting-up-and-using-Zendesk-with-JIRA .
v3 is not yet available for JIRA Server/on-premise JIRA. On-premise v3 support is waiting on Atlassian to make their Atlassian Connect framework available for server/on-premise installations, according to ZenDesk. I would love to know an expected timeline. Any updates?
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