Step-by-step instructions to integrate zendesk and JIRA ondemand

I am unable to find instructions that explain step-by-step how to integrate current version JIRA ondemand with Zendesk. I do find instructions for older versions of JIRA (4.4 for example), but they talk about administrator interface that do not seem to exist for ondemand. Please point me at step-by-step instructions that will work for the current ondemand version of JIRA.2

11 answers

Hey Marc, check this guide here: https://support.zendesk.com/entries/20560907-zendesk-for-jira-2-0-getting-started#jira_setup_connection

Be sure to start at step 2, we already took care of step 1 for you :)

Also, use "Cloud Connectors" instead of the default Application Links

Please mark the question answered if this helped you, which makes it easier for future users :)

I just followed the directions in your link and got my Jira (on-Demand) up and running with out Zendesk (plus) system.... seems to be working great. Thanks!

JIRA OnDemand has a different layout than the self-hosted JIRA; in which you configure the Zendesk application link via the Application Links settings in standalone JIRA.

In JIRA OnDemand, you should configure the Zendesk integration via the Cloud Connectors section. See this page for a tutorial on how to integrate Zendesk with JIRA OnDemand.

Hope this helps, mate!

Hi Justin,

This link you provided is not working...

I am Chirag Shah and i am founder of IntegrateCloud Inc (www.integratecloud.com) and we have launched a product which allows seamless connection between Zendesk and Atlassian Jira.I would really appreciate if you can go through this overview video and try free for 30 days on our website (www.integratecloud.com).Please use google chrome or Mozilla or IE10.

Youtube URL (Overview on Connecting Zendesk and Jira)

https://www.youtube.com/watch?v=rpxTq9_uvlk

Our website:

www.integratecloud.com

Hi Alexandre,

Could you try www.integratecloud.com. You can connect Zendesk and Atlassian On-Demand jira easily with 4 easy steps.No need to download plugin or install.Its totally Software as a service solution.Following are 2 short youtube videos on our Solution.We are looking for early adopters and we can customized solution based on your needs.Would really appreciate if you could give it a try.

Youtube URL (Overview on Connecting Zendesk and Jira using IntegrateCloud)

https://www.youtube.com/watch?v=rpxTq9_uvlk

Video tutorial:

https://www.youtube.com/watch?v=DVHr6YNsJiY


But it mean we will need to pay so much money that we cannot afford

No dont worry about the pay.Use it for free and give us Product Feedback.Since we are looking for early adoptors we want companies to use it and give us feedback.

Would really appreciate your feedback and would be really happy if you can atleast give a try for free.

Alexandre,

Dont worry about the money.I would be really appreciate if you could try our solution.Its 4 easy steps to get started.No need to download or install.

Alexandre,

We have posted an article on Zendesk on how easy its to connect Zendesk and Atlassian Jira.

https://support.zendesk.com/entries/31425266-Setting-up-and-using-Zendesk-with-OnDemand-JIRA-IntegrateCloud-Microsoft-BizSpark-Partner-

Sign up for Free on www.integratecloud.com with no credit card required and see how easy its to connect Zendesk and Atlassian Jira.

We have changed our pricing plan and now we are offering Free plan for life with no limit on transactions so Sign up for Free on www.integratecloud.com.

We are also listed on Atlassian Marketplace

https://marketplace.atlassian.com/plugins/integratecloud.com

Please mark the question answered if this helped you, which makes it easier for future users :)

did this answer help? We're having the same trouble - despite following the instructions and looking through these forums we are unable to get the cloud connecter setup working correctly. We filed an issue...

It seems as though the docs are for 2.0 and maybe not OnDemand specific?\

Anyone as an Answer for us, because the document doesn't work anymore the last JIRA on Demand, the connector doesn't have Zendesk

I just followed the directions above and got my Jira (on-Demand) up and running with out Zendesk (plus) system.... seems to be working great.

I used the link provided by Denns K. above.

As of Fall 2014, the current status is:  

Version 3 (v3) of Zendesk for JIRA integration only works with JIRA Cloud/on-demand JIRA.  Installation instructions here: https://support.zendesk.com/entries/39449027?page=2 . Usage instructions here: https://support.zendesk.com/entries/40075496-Using-the-Zendesk-for-JIRA-OnDemand-integration

Version 2 (v2) of Zendesk for JIRA integration still works for JIRA Server/on-premise installations. Instructions are here: https://support.zendesk.com/entries/20560907-Setting-up-and-using-Zendesk-with-JIRA .

v3 is not yet available for JIRA Server/on-premise JIRA.  On-premise v3 support is waiting on Atlassian to make their Atlassian Connect framework available for server/on-premise installations, according to ZenDesk.  I would love to know an expected timeline.  Any updates?

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